Case Studies

United Services Case Studies: Fire Damage Recovery in Hoffman Estates, IL

Thursday, August 9th, 2012 by Gary Swenson

Challenge

Loss Description

The experience of a house fire can be devastating. For these homeowners it meant 31 years of possessions and collectibles lost or damaged. Luckily, their insurance adjuster knew exactly what needed to be done: Call United Services.

Unique Issues

The homeowner described the event like this: “… the trauma of having a house fire, where all belongings, memories, furniture and photos gathered over 31 years all of it burned and damaged.“ Project Manager, Susie Lund, worked with the homeowner and the insurance adjuster to find the best resolution.

Solution

Job Elements

Our electronic inventory system was used to identify and record every item being totaled, cleaned or stored. Then our experienced team got to work on thoroughly cleaning all contents with the most effective and appropriate method – such as soft contents cleaning, ultrasonic cleaning or hand cleaning. Items were then stored in a secured vault and kept in our facility until delivery back to the owner

Job Recognition

Homeowner Feedback: “It was beyond any expectation to find these things LOVINGLY restored and handled by your crew in our home. This group is AMAZING taking my things seriously and with so much respect, as if they were their own. I feel they felt our pain, and the youthfulness and care of this group we will NEVER FORGET. I am in the service business as well and in all my years of experience, I have never seen a more courteous, professional and caring team of workers … Thank you for this lovely experience of working with you.”

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