Case Studies

United Services Case Studies: Flood & Water Damage Recovery in Park Ridge, IL

Friday, June 1st, 2012 by Gary Swenson

Challenge

Loss Description

A broken water pipe caused flooding on multiple levels of this home in Park Ridge. The homeowners quickly found a company to extract the water, but that company did not have the ability to handle the home’s furnishings and contents. United Services was brought in to provide our full range of restoration services – just what this family needed to solve their dilemma.

Unique Issues

This event occurred in September, only a few months before the busy holiday season! The homeowners were looking for a company who could work with their insurance company to handle the job quickly and efficiently.

Solution

Job Elements

With our advanced electronic contents inventory system, our team was able to handle the pack-out, storage and return of all the furnishings right on schedule. As a special service, Project Manager, Susie Lund even had the piano tuned for them!

Job Recognition

On the satisfaction survey at the end of the job, the homeowner wrote: “United Services made a really tough time so much better. Aside from being professional and talented, they are also very personable and caring. I am so grateful to all of them for all they did!” And as if to confirm that we treat our customers like family, these homeowners even added us to their Christmas card list! Everyone on our staff really appreciated the acknowledgement of their hard work in the customer’s hand written note.

Top